Primary Care
AI for independent primary care practices
Why primary care breaks the standard AI playbook
Primary care booking is value-based: visit type drives revenue (AWV vs sick visit vs chronic care management), and panel coverage drives quality measures. Generic AI receptionists default to the soonest open slot, which under-codes encounters and misses screening windows. SMBlify Health configures intake to surface AWV eligibility, chronic care recurrence, and screening protocols at the moment of booking.
Services we lead with for primary care
- Outbound Recall & Reactivation — works the overdue chronic care, AWV, and screening lists continuously
- Digital Intake & Triage — routes patients to the right visit type; writes structured data back to the EHR
- AI Voice Reception — 24/7 reception, after-hours coverage, replaces routine answering service
- Revenue Cycle & Inbox Triage — surfaces high-dollar denials and prior auth items
Primary care ROI by panel size (illustrative)
| Panel | Overdue recalls at any time | Recoverable visits / quarter |
|---|---|---|
| 1,500 active patients | ~250 | ~120 visits |
| 3,000 active patients | ~500 | ~240 visits |
| 5,000 active patients | ~850 | ~400 visits |
Exact ROI is modeled per practice in weeks 1–2 using actual EHR data and reviewed at each 12-week gate.
12-week primary care rollout
- Weeks 1–2: EHR integration, panel + recall list extraction, intake configuration
- Weeks 3–5: Recall + Reminders pilot on a single provider
- Weeks 6–8: AI Voice Reception + Digital Intake go live
- Weeks 9–12: Inbox triage, full rollout, KPI review
Compliance
HIPAA BAA signed before deployment; SOC 2 controls; PHI audit logs available to the practice. Details: compliance & governance.
Frequently asked questions
Which primary care EHRs do you integrate with?
Major ambulatory EHRs used by independent primary care practices. Confirmed in week 1.
How does ROI scale with panel size?
Linearly with the overdue-recall queue — typically 12–22% of an active panel at any time.
Does AI Voice Reception replace my answering service?
Yes — or augments it. The practice sets the escalation rules.