Services
7 EHR-integrated AI services for independent practices
Each service is deployed by SMBlify Health as a single accountable partner — not a tool you self-install. Implementation is a fixed-scope, 12-week product with discovery, EHR integration, pilot, and full deployment phases.
The seven services
1. AI Voice Reception
24/7 AI receptionist that books, reschedules, and triages calls directly in your EHR schedule. Replaces voicemail and answering services.
2. Website & SMS Chat
AI chat on your website and via SMS that converts inquiries into booked appointments, with handoff to staff for clinical questions.
3. Automated Reminders
Multi-channel (SMS, voice, email) reminders that close confirmations and reschedule cancellations inside the EHR.
4. Predictive No-Show Recovery
Predictive model identifies high-risk appointments and triggers tailored outreach to confirm, reschedule, or backfill the slot.
5. Digital Intake & Triage
Adaptive intake that captures structured clinical data, screens visit type, and writes back to the EHR — fewer rooming delays.
6. Outbound Recall & Reactivation
Campaigns that reactivate lapsed patients and recall overdue hygiene, screenings, and follow-ups, segmented by clinical risk.
7. Revenue Cycle & Inbox Triage
AI triage for front-desk inbox, denials, and prior auth — surfaces high-dollar items and drafts staff responses.
How services map to specialty playbooks
Every service is configured against a specialty-specific ROI model. See the playbooks for Dental, Primary Care, and Dermatology — each shows the services we lead with, the operational metrics they move, and the 12-week rollout sequence.
Implementation as a product
SMBlify Health is the single accountable partner. We do not hand you software and disappear — we deploy, integrate, train, and operate. Every engagement runs on a fixed 12-week timeline against published deliverables. See compliance & governance for HIPAA BAA, SOC 2 controls, and the audit-log model.
Frequently asked questions
Do all 7 services have to be purchased together?
No. Practices typically start with 2–3 services that target the largest measurable gap (often No-Show Recovery + AI Voice Reception) and expand as ROI is proven.
How long does implementation take?
Standard rollout is 12 weeks — discovery, EHR integration, pilot, full deployment. We treat implementation as a product with fixed scope.
What if the services do not deliver outcomes?
Contracts are month-to-month and backed by a 90-day money-back guarantee on implementation fees.
Are these services HIPAA-compliant?
Yes. Every service includes a HIPAA Business Associate Agreement and runs under SOC 2 controls. See compliance.